Health And Safety (HandS) Protocols

Urban Optiks Optometry’s number one priority is the continued health and safety of our patients and staff. We have closely monitored the guidelines and recommendations set forth by the Centers for Disease Control (CDC), as well as the American Optometric Association (AOA), and have new protocols in place to ensure we provide an environment that is safe for both customers and our staff. We are committed to serving the needs of our patients while also having the privilege and responsibility of providing the essential services that our communities rely on. Below is a list of some of our new Health & Safety Protocols which we call HandS.


  • Extensive sanitizing of all spaces including the exam room, retail space, outdoor “waiting room” and bathroom is conducted continuously throughout the day.
  • Antiviral disinfectants and cleaning products are used on all touch surfaces including door handles, counters, tables, chairs, computer equipment, etc.
  • Patients are required to wear masks or face coverings at all times.
  • Patients are required to complete a verbal health screening and non-contact temperature check before entering the practice.
  • Patients who present as ill or have an elevated temperature are asked to reschedule their appointment and return only when healthy.
  • Social distancing is exercised in all spaces including the exam room and retail space.
  • Specific locations for patients to stand and wait for services are clearly marked.
  • The number of patients permitted inside the practice at any given time is limited to one patient in the exam room and one patient in the retail space.
  • All patients are required to wash their hands with soap and water before they are seen in the exam room or enter the retail space.
  • Contactless payment options (including tap-and-pay or invoicing) are utilized whenever possible.


  • Staff members and doctors undergo temperature screenings when reporting to work and when returning from breaks or lunches.
  • Staff members are required to wear masks or face coverings at all times.
  • Staff members are required to wash their hands with soap and water before & after interacting with each patient.
  • Staff members wear protective shields when performing adjustments or any procedure requiring close contact with a patient.
  • Staff scheduling is reduced to limit the number of employees working at any given time.
  • Staff workstations are spaced at least 6 feet apart


  • All services (including eye examinations, shopping, frame adjustments, troubleshooting, product pick-up, etc.) are by appointment only and must be scheduled 48 hours in advance.
  • Walk-up services are currently not available.
  • Pre-visit patient forms for exams, eyewear purchases, etc. must be completed 48 hours in advance to minimize time and contact with surfaces in the practice.
  • Upon arrival and check-in with a staff member, patients are asked to wait in the outdoor “waiting room” which includes chairs spaced 6 feet apart, a sanitizing station, and mirrors for patient fittings and adjustments.
  • Patients may also wait in their parked car and call the practice to announce their arrival. Staff members can text patients when they are ready to be seen in the practice.
  • As much as possible, dispenses and adjustments are conducted outside.
  • Companions of patients are restricted from entering the practice and are asked to wait in the outdoor “waiting room.” An additional special assistance helper is permitted when applicable or necessary.


  • To reduce the amount of time necessary for patients to be in the exam room and limit the in-person interaction between doctor & patient, exams are now performed in 2 parts – virtual & in-person.
  • Part one of the exam is via a telemedicine conference in which the doctor reviews the patient’s vision & medical history, current corrective devices, and other optical needs.
  • At the conclusion of the telemedicine appointment, the doctor schedules a short office visit to perform the necessary in-person vision tests needed to finalize the prescription.
  • Upon arrival for in-person exams, patients are asked to wait in the “outside waiting room.”
  • Patients are escorted directly into the exam room by the doctor.
  • Doctors wear N-95 masks while in-person exams are being conducted. Protective shields are worn for up-close patient contact when necessary.
  • Protective shields are installed on diagnostic equipment to limit face-to-face exposure between patient and doctor.
  • Sanitizing of exam equipment and surfaces takes place in front of the patient.


  • All shopping is by appointment only and limited to one hour per patient.
  • Only one patient at a time is permitted to shop in the retail space at any given time.
  • Only opticians may touch the frames or displays.
  • When patients want to try on a frame, it is removed from the display by the optician, placed in a frame selection tray, and then tried on in batches in a centralized location.
  • All frames handled by patients or staff members are thoroughly sanitized before being returned to the shelves.
  • Patients are encouraged to use Urban Optiks on-line virtual storefront to begin “shopping” for new frames. Patient’s favorite selections submitted through the website are pulled prior to the scheduled in-person visit to reduce the amount of physical time spent in the retail space.